Shipping and Refunds Policy

Effective Date: 16th November, 2024

cou At Cocoa Forest, we are committed to ensuring a smooth shopping experience, including timely delivery of your orders and a hassle-free refund process. Please read this policy carefully to understand our shipping and refund terms.

1. Shipping Policy

Order Processing

  • Orders are processed within 1-2 business days of confirmation, excluding weekends and holidays.
  • You will receive an email notification with tracking details once your order is dispatched.

Delivery Timelines

  • Delivery timelines vary based on location. The estimated delivery times are as follows:
    • Local (within India): 3-7 business days
  • Please note that delivery times are estimates and may be affected by factors such as remote locations or courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

Incorrect Addresses

Customers are responsible for providing accurate delivery information. If an incorrect address is provided, we cannot guarantee delivery, and additional charges may apply for re-shipping.

2. Refunds Policy

Eligibility for Refunds

  • Refunds are available for defective, damaged, or incorrect items received.
  • Requests for refunds must be made within 2 days of receiving your order.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.

Non-Refundable Items

  • Perishable goods (e.g., food products) unless expired or damaged.
  • Gift cards and promotional items.

Refund Process

  • To initiate a refund, contact us at cocoaforest7@gmail.com with your order details and reason for the refund request.
  • Once your returned item is received and inspected, we will notify you of the refund approval status via email.
  • Refunds are processed to your original payment method within 7-10 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective items).
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Contact Us

If you have any questions about our Shipping and Refunds Policy, please contact us:

Cocoa Forest
Email: cocoaforest7@gmail.com

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